LexisNexis is committed to our customers' initial and ongoing success. In addition to electronic user guides and training videos that are included with the products, we offer a number of additional self-help and person-to-person support options:
Time Matters is the legal profession’s most widely used practice management software. It helps you manage and organize all your day-to-day information and documents by client and matter, with centralized scheduling, legal document management, global search capability, conflict checking, and more.
Online Self-Help Support
All licensed customers may access a comprehensive knowledgebase, forums, software updates and other self-help resources accessible through our online Service Centre.
Live-Answer Telephone Support
Live-answer telephone support is available Monday to Friday from 8 a.m. to 8 p.m. EST and is designed to address issues that are strictly technical in nature, such as unusual initial setup and installation, errors, unexpected results and performance problems.
To receive live-answer telephone support, customers must either be within the first 60 days of a new purchase, or have a current annual technical support contract. Installation-related support is available for customers who are within the first 30 days of an upgrade.
When you call you will be asked to provide your customer number which may be found by selecting the “About…” option from the “Help” menu within the software. After entering your customer number, you will be immediately transferred through to a trained technical support staff member. During exceptionally busy periods, subscribers may experience short hold times.
Please call 1-800-328-2898 for support.
On-Site Certified Independent Consultants
For incident-based or on-site support, customers may locate and contract one of our certified independent consultants who have completed comprehensive training and certification on LexisNexis software products